Emergency Service Response Time Performance Analysis in the Hospitals with Level Two Health Facilities: Comparative Study
Dublin Core
Title
Emergency Service Response Time Performance Analysis in the Hospitals with Level Two Health Facilities: Comparative Study
Subject
emergency room, nurse, response time
Description
The Emergency Unit (ER) is a part of the hospital that provides rapid treatment for patients according
to the severity of their condition. Response time is the speed of the medical team in the ER in treating patients,
starting from the moment the patient arrives until medical action is given. Fast and precise response time can
reduce the complications that can arise and the patient's cost burden. The number of patients and the number of
nurses that are not comparable can affect the response time of nurses. Research observing and comparing response
times is still minimal. This study aims to determine the difference in service response time in the ER in two
hospitals with second-level health facilities. This type of research is quantitative using a descriptive comparative
approach. The research method uses observation and questionnaire methods. Data collection directly using the
stopwatch tool. Sampling was done using the accidental sampling technique. Data analysis used the difference
between two means tests with Mann-Whitney. Observations were carried out on nurses in the emergency room
totaling 52 observations in each hospital for three months. The analysis results show a value of P = 0.688, where
this probability value is more than 0.05, so the hypothesis fails to be rejected, so it can be concluded that
statistically there is no significant difference in the Response Time of nurses in the two Emergency Units. Nurses must provide a response time according to the regulations set by the Ministry of Health, namely less than five minutes.
to the severity of their condition. Response time is the speed of the medical team in the ER in treating patients,
starting from the moment the patient arrives until medical action is given. Fast and precise response time can
reduce the complications that can arise and the patient's cost burden. The number of patients and the number of
nurses that are not comparable can affect the response time of nurses. Research observing and comparing response
times is still minimal. This study aims to determine the difference in service response time in the ER in two
hospitals with second-level health facilities. This type of research is quantitative using a descriptive comparative
approach. The research method uses observation and questionnaire methods. Data collection directly using the
stopwatch tool. Sampling was done using the accidental sampling technique. Data analysis used the difference
between two means tests with Mann-Whitney. Observations were carried out on nurses in the emergency room
totaling 52 observations in each hospital for three months. The analysis results show a value of P = 0.688, where
this probability value is more than 0.05, so the hypothesis fails to be rejected, so it can be concluded that
statistically there is no significant difference in the Response Time of nurses in the two Emergency Units. Nurses must provide a response time according to the regulations set by the Ministry of Health, namely less than five minutes.
Creator
Exda Hanung Lidiana, Arum Pratiwi, Sugiharto
Source
https://doi.org/10.23917/bik.v17i2.4711
Publisher
Universitas Muhammadiyah Surakarta
Date
2024
Contributor
Sri Wahyuni
Rights
p-ISSN: 1979-2697
e-ISSN: 2721-1797
e-ISSN: 2721-1797
Format
PDF
Language
English
Type
Text
Files
Collection
Citation
Exda Hanung Lidiana, Arum Pratiwi, Sugiharto, “Emergency Service Response Time Performance Analysis in the Hospitals with Level Two Health Facilities: Comparative Study,” Repository Horizon University Indonesia, accessed February 12, 2026, https://repository.horizon.ac.id/items/show/10756.