Determinant Factors of Patient Satisfaction in the Orthopedic Surgery Ward

Determinant Factors of Patient Satisfaction in the Orthopedic Surgery Ward

inpatient care, patient satisfaction, quality of service

Background: Patient satisfaction is a crucial measure of
health service performance. The fluctuations in this level of
accomplishment can serve as empirical evidence for developing quality and patient safety programs. This study seeks to
assess and analyse demographic characteristics, the degree of
patient satisfaction, and the relationship between respondent
characteristics and satisfaction at three orthopedic surgery
wards over a span of three time periods: 2021 to 2023.
Methods: This study employs a quantitative research methodology adopting a descriptive comparative technique. The independent variables of this study were time period, quality dimensions, and patient characteristics. The dependent variable
of this study was patient satisfaction. The data were examined
using Kruskal-Wallis’s analysis, the central tendency, and multiple regression analysis.
Results: The study showed that the level of patient satisfaction
has increased every year (p-value = 0.005), with no significant
difference between the three wards (p-value = 0.893). Also,
there is no significant correlation with patient satisfaction for
each year (p-value > 0.05). Nevertheless, the findings of this
study indicate that age significantly influences patient satisfaction in 2021 (p-value = 0.021) and 2023 (p-value = 0.007).
Conclusion: It is recommended this research be expanded by exploring other patient characteristic variables and exploring the key elements that significantly influence patient satisfaction in many patient care settings

Kenwi Hastara Dewi, Arum Pratiwi, Noor Alis Setiyadi

https://doi.org/10.37341/jkg.v9i1.942

Poltekkes Surakarta

June 2024

Sri Wahyuni

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