Effectiveness of Implementing Nursing Intervention Health Education About Triage on Patients' Families in The Emergency Room Hospital
Dublin Core
Title
Effectiveness of Implementing Nursing Intervention Health Education About Triage on Patients' Families in The Emergency Room Hospital
Subject
Education, Emergency, Satisfaction, Triage
Description
The Emergency Department is the leading health service in a hospital
institution, providing initial assistance to patients based on the triage
concept. A lack of understanding of the concept of triage is one of the
factors that cause dissatisfaction with services in the Emergency
Department. The research aims to determine the effect of health education
about triage on the level of satisfaction of families who come to the Reksa
Waluya Hospital Emergency Room. The research design used a quasiexperimental with a post-test only with a control group research design,
which involved randomly dividing subjects into control and experimental
groups. The total research sample was 50 respondents, with purposive
sampling used. The instrument for this research is an educational satisfaction
questionnaire sheet regarding triage. The study results showed that families'
satisfaction in the ER at Reksa Waluya Hospital regarding triage in the control
group was mainly quite satisfied (52%). In the experimental group, the
majority were satisfied after being given health education about triage (56%).
The results of the Mann-Whitney analysis obtained a significance value of
0.000 (p < 0.05), which shows that there is an influence of health education
about triage on the level of satisfaction of patient families in the ER at Reksa
Waluya Hospital, Mojokerto. The importance of providing health education
for families and patients regarding the triage process can provide an
overview and understanding, so that satisfaction with services can increase,
avoid excessive complaints, and ensure that services in the emergency room
will not be disrupted
institution, providing initial assistance to patients based on the triage
concept. A lack of understanding of the concept of triage is one of the
factors that cause dissatisfaction with services in the Emergency
Department. The research aims to determine the effect of health education
about triage on the level of satisfaction of families who come to the Reksa
Waluya Hospital Emergency Room. The research design used a quasiexperimental with a post-test only with a control group research design,
which involved randomly dividing subjects into control and experimental
groups. The total research sample was 50 respondents, with purposive
sampling used. The instrument for this research is an educational satisfaction
questionnaire sheet regarding triage. The study results showed that families'
satisfaction in the ER at Reksa Waluya Hospital regarding triage in the control
group was mainly quite satisfied (52%). In the experimental group, the
majority were satisfied after being given health education about triage (56%).
The results of the Mann-Whitney analysis obtained a significance value of
0.000 (p < 0.05), which shows that there is an influence of health education
about triage on the level of satisfaction of patient families in the ER at Reksa
Waluya Hospital, Mojokerto. The importance of providing health education
for families and patients regarding the triage process can provide an
overview and understanding, so that satisfaction with services can increase,
avoid excessive complaints, and ensure that services in the emergency room
will not be disrupted
Creator
Siti Rachmah , Nurul Mawaddah , Tri Atma Wijaya
Source
https://ebsina.or.id/journals/index.php/jkmi
Publisher
Universitas Jember
Date
August 2025
Contributor
Sri Wahyuni
Rights
EISSN 2502-2717
Format
PDF
Language
English
Type
Text
Files
Collection
Citation
Siti Rachmah , Nurul Mawaddah , Tri Atma Wijaya, “Effectiveness of Implementing Nursing Intervention Health Education About Triage on Patients' Families in The Emergency Room Hospital,” Repository Horizon University Indonesia, accessed February 21, 2026, https://repository.horizon.ac.id/items/show/11102.