The Nurses' Role in Complaint Management
Dublin Core
Title
The Nurses' Role in Complaint Management
Subject
communication skills, handling complain, satisfied
Description
Introduction: As primary caregivers, nurses ensure patient safety and
quality health services by effectively managing patient complaints. Proper
handling of these complaints is crucial for providing effective treatment.
Develop management and understanding of handling patient complaints
efficiently by providing a systematic framework and identifying effective
communication techniques to deal with patient complaints effectively.
Methods: ProQuest, Ebsco, Science Direct, and Elsevier were the literature
sources examined between 2013 and 2023.
Results: Nursing managers should enhance nurses' communication skills to
improve patient care and complaint management. Studies indicate that
targeted training in communication significantly boosts nurses'
effectiveness and patient satisfaction.
Conclusion: Implementing training programs, regular assessments, and
ongoing support will improve patient outcomes and more effective
complaint handling.
quality health services by effectively managing patient complaints. Proper
handling of these complaints is crucial for providing effective treatment.
Develop management and understanding of handling patient complaints
efficiently by providing a systematic framework and identifying effective
communication techniques to deal with patient complaints effectively.
Methods: ProQuest, Ebsco, Science Direct, and Elsevier were the literature
sources examined between 2013 and 2023.
Results: Nursing managers should enhance nurses' communication skills to
improve patient care and complaint management. Studies indicate that
targeted training in communication significantly boosts nurses'
effectiveness and patient satisfaction.
Conclusion: Implementing training programs, regular assessments, and
ongoing support will improve patient outcomes and more effective
complaint handling.
Creator
Aries Wahyuningsih1*, Giovanni Iga Firmanda2, Wahyu Nur Pratiwi2, &
Sheylla Septina Margaretta2
Sheylla Septina Margaretta2
Source
https://doi.org/10.37363/bnr.2024.53392
Date
20 July 2024
Contributor
peri irawan
Format
pdf
Language
english
Type
text
Files
Collection
Citation
Aries Wahyuningsih1*, Giovanni Iga Firmanda2, Wahyu Nur Pratiwi2, &
Sheylla Septina Margaretta2, “The Nurses' Role in Complaint Management,” Repository Horizon University Indonesia, accessed April 26, 2026, https://repository.horizon.ac.id/items/show/11761.