Safety and Health at Work Vol. 11 Issue 3 2020
Taking a Closer Look at Bus Driver Emotional Exhaustion and Well-Being: Evidence from Taiwanese Urban Bus Drivers (Original Article)
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Title
Safety and Health at Work Vol. 11 Issue 3 2020
Taking a Closer Look at Bus Driver Emotional Exhaustion and Well-Being: Evidence from Taiwanese Urban Bus Drivers (Original Article)
Taking a Closer Look at Bus Driver Emotional Exhaustion and Well-Being: Evidence from Taiwanese Urban Bus Drivers (Original Article)
Subject
bus driver, emotional exhaustion, job demanderesource (JDeR) model, life satisfaction, turnover intention
Description
Background: Urban bus drivers work under conditions that are among the most demanding, stressful, and unhealthy with higher rates of mortality and morbidity as well as absenteeism and turnover.
Methods: Drawing on the job demand-resource model, this study investigates the impacts of job characteristics on emotional exhaustion and the effects of emotional exhaustion on job outcomes (including job satisfaction, life satisfaction, organizational commitment, and turnover intention) in the context of bus drivers.
Results: Using self-reported survey data collected from a sample of 320 Taiwanese urban bus drivers,
results reveal that role overload and work-family conflict (as job demand factors) positively relate to
emotional exhaustion, and organizational support (as a job resource factor) is negatively associated with emotional exhaustion. Emotional exhaustion has negative effects on both job satisfaction and organizational commitment. Job satisfaction positively leads to life satisfaction, whereas organizational commitment negatively relates to turnover intention.
Conclusion: This study concludes that role overload and work-family conflict as two stressors related to
job demands and organizational support as the job resource factor to affect emotional exhaustion which further influence well-being in bus driver context. The moderating effects of both extraversion and neuroticism on the relationship between job demands and emotional exhaustion are evident.
Methods: Drawing on the job demand-resource model, this study investigates the impacts of job characteristics on emotional exhaustion and the effects of emotional exhaustion on job outcomes (including job satisfaction, life satisfaction, organizational commitment, and turnover intention) in the context of bus drivers.
Results: Using self-reported survey data collected from a sample of 320 Taiwanese urban bus drivers,
results reveal that role overload and work-family conflict (as job demand factors) positively relate to
emotional exhaustion, and organizational support (as a job resource factor) is negatively associated with emotional exhaustion. Emotional exhaustion has negative effects on both job satisfaction and organizational commitment. Job satisfaction positively leads to life satisfaction, whereas organizational commitment negatively relates to turnover intention.
Conclusion: This study concludes that role overload and work-family conflict as two stressors related to
job demands and organizational support as the job resource factor to affect emotional exhaustion which further influence well-being in bus driver context. The moderating effects of both extraversion and neuroticism on the relationship between job demands and emotional exhaustion are evident.
Creator
Ching-Fu Chen, Yuan-Chun Hsu
Publisher
Elsevier Korea LLC
Date
September 2020
Contributor
Sri Wahyuni
Format
PDF
Language
English
Type
Text
Coverage
Safety and Health at Work Vol. 11 Issue 3 2020
Files
Citation
Ching-Fu Chen, Yuan-Chun Hsu, “Safety and Health at Work Vol. 11 Issue 3 2020
Taking a Closer Look at Bus Driver Emotional Exhaustion and Well-Being: Evidence from Taiwanese Urban Bus Drivers (Original Article),” Repository Horizon University Indonesia, accessed April 16, 2025, https://repository.horizon.ac.id/items/show/2030.
Taking a Closer Look at Bus Driver Emotional Exhaustion and Well-Being: Evidence from Taiwanese Urban Bus Drivers (Original Article),” Repository Horizon University Indonesia, accessed April 16, 2025, https://repository.horizon.ac.id/items/show/2030.