Jurnal Internasional Afrika vol. 11 issue 2 2021
African Journal of Emergency Medicine
Patients’ satisfaction with emergency care services in a University Teaching Hospital in South-West, Nigeria
Dublin Core
Title
Jurnal Internasional Afrika vol. 11 issue 2 2021
African Journal of Emergency Medicine
Patients’ satisfaction with emergency care services in a University Teaching Hospital in South-West, Nigeria
African Journal of Emergency Medicine
Patients’ satisfaction with emergency care services in a University Teaching Hospital in South-West, Nigeria
Subject
Patient satisfaction
Emergency care
Healthcare
Emergency Centre
Emergency care
Healthcare
Emergency Centre
Description
Background: Patient satisfaction is a measure of the extent to which patients are contented with the health care
they received from their health care provider.
Objective: The goal of this study was to measure the satisfaction of patients admitted to the Emergency Centre and
to determine the factors affecting the satisfaction.
Method: A cross-sectional study was conducted over four months among patients admitted into the Emergency
Centre of the hospital. Systematic sampling method was used by trained personnel who collected the data from
the participants using a pre-tested structured questionnaire.
Result: Out of 199 patients that participated, 51.3% rated the reception at the Emergency Centre as very good
while the speed of pain control was rated as excellent by only 9.0% of the participants. The time to surgical
intervention was rated very good and excellent by 57.3% and 9.5% respectively. Comparable value was obtained
by both nurses and doctors on the overall attitude across the 5 scoring domains. Overall, 90.5% of participants
were satisfied with the services and experiences at the Emergency Centre of the hospital, however, suggested
areas of improvement include employment of more staff by 51.8%, provision of more equipment by 41.2%, and
27.6% requested for availability of more facilities.
Conclusion: A high percentage of the patients were satisfied with the overall service in our Emergency Centre
while some other areas require improvement.
they received from their health care provider.
Objective: The goal of this study was to measure the satisfaction of patients admitted to the Emergency Centre and
to determine the factors affecting the satisfaction.
Method: A cross-sectional study was conducted over four months among patients admitted into the Emergency
Centre of the hospital. Systematic sampling method was used by trained personnel who collected the data from
the participants using a pre-tested structured questionnaire.
Result: Out of 199 patients that participated, 51.3% rated the reception at the Emergency Centre as very good
while the speed of pain control was rated as excellent by only 9.0% of the participants. The time to surgical
intervention was rated very good and excellent by 57.3% and 9.5% respectively. Comparable value was obtained
by both nurses and doctors on the overall attitude across the 5 scoring domains. Overall, 90.5% of participants
were satisfied with the services and experiences at the Emergency Centre of the hospital, however, suggested
areas of improvement include employment of more staff by 51.8%, provision of more equipment by 41.2%, and
27.6% requested for availability of more facilities.
Conclusion: A high percentage of the patients were satisfied with the overall service in our Emergency Centre
while some other areas require improvement.
Creator
Olabisi Olamide Deji-Dada , Samuel Ayokunle Dada , Johnson Dare Ogunlusi, Olusoji Abidemi Solomon
Source
www.elsevier.com/locate/afjem
Publisher
ELSAVIER
Date
31 March 2021
Contributor
PERI IRAWAN
Format
PDF
Language
ENGLISH
Type
TEXT
Files
Citation
Olabisi Olamide Deji-Dada , Samuel Ayokunle Dada , Johnson Dare Ogunlusi, Olusoji Abidemi Solomon , “Jurnal Internasional Afrika vol. 11 issue 2 2021
African Journal of Emergency Medicine
Patients’ satisfaction with emergency care services in a University Teaching Hospital in South-West, Nigeria,” Repository Horizon University Indonesia, accessed April 4, 2025, https://repository.horizon.ac.id/items/show/2630.
African Journal of Emergency Medicine
Patients’ satisfaction with emergency care services in a University Teaching Hospital in South-West, Nigeria,” Repository Horizon University Indonesia, accessed April 4, 2025, https://repository.horizon.ac.id/items/show/2630.