Rancang Bangun Aplikasi e-CRM Alfamart Batam Dengan Metode Extreme Programming
Dublin Core
Title
Rancang Bangun Aplikasi e-CRM Alfamart Batam Dengan Metode Extreme Programming
Subject
Web-based Customer Relationship Management Information System
Description
This can make irresponsible parties libel the company because everyone or customers who
join it can read and comment freely on what the customer complained about. Therefore, PT
Indoritel Makmur International Tbk (Indomaret) Batam is advised to have an application that
can arrange and provide services to complaints or criticism and customer suggestions. To
overcome these problems then designed a web-based Customer Relationship Management
(CRM) information system. This design aims to facilitate customers in delivering criticism
and suggestions or complaints to the service company. This design uses UML modeling
diagram (Unifed Modeling Language) such as, Use Case Diagram, Activity Diagram, Class
Diagram and Sequence Diagram. In addition, the technologies used in this design system such
as Dreamweaver, PHP, and MySQL. The end result of this design is a Web-based Customer
Relationship Management (CRM) information system that can be used to manage customer
complaints submitted to PT Indoritel Makmur International Tbk (Indomaret) Batam. The
Extreme Programming method is the most widely used approach to software development
join it can read and comment freely on what the customer complained about. Therefore, PT
Indoritel Makmur International Tbk (Indomaret) Batam is advised to have an application that
can arrange and provide services to complaints or criticism and customer suggestions. To
overcome these problems then designed a web-based Customer Relationship Management
(CRM) information system. This design aims to facilitate customers in delivering criticism
and suggestions or complaints to the service company. This design uses UML modeling
diagram (Unifed Modeling Language) such as, Use Case Diagram, Activity Diagram, Class
Diagram and Sequence Diagram. In addition, the technologies used in this design system such
as Dreamweaver, PHP, and MySQL. The end result of this design is a Web-based Customer
Relationship Management (CRM) information system that can be used to manage customer
complaints submitted to PT Indoritel Makmur International Tbk (Indomaret) Batam. The
Extreme Programming method is the most widely used approach to software development
Creator
Tukino
Publisher
Perpustakaan Horizon Karawang
Date
2019
Contributor
Fajar Bagus W
Format
PDF
Language
Indonesia
Type
Text
Files
Collection
Citation
Tukino, “Rancang Bangun Aplikasi e-CRM Alfamart Batam Dengan Metode Extreme Programming,” Repository Horizon University Indonesia, accessed January 29, 2025, https://repository.horizon.ac.id/items/show/3159.