The Effectof Service Quality and Facilities on Loyalty Through Satisfaction in Mekaar Syariah Financing in ButonArea PT. Permodalan Nasional Madani
Dublin Core
Title
The Effectof Service Quality and Facilities on Loyalty Through Satisfaction in Mekaar Syariah Financing in ButonArea PT. Permodalan Nasional Madani
Subject
Service Quality,Loyalty, Satisfaction, Syariah Financing
Description
The aims of this study was to analyze the effect of service quality and facilities on loyalty through satisfaction with financing Mekaar Syariah Area Buton PT. Permodalan Nasional Madani. The research method is a quantitative method with survey techniques, involving distributing questionnaires through an online platform to collect data from a sample of 168 respondents. The statistical test used in this study is the SmartPLS-based Structural Equation Modeling (SEM) analysis. The results showed that there was an effect of service quality and facilities on loyalty through customer satisfaction and customer satisfaction could mediate the effect of service quality and facilities on loyalty. The better the quality of services and facilities, the higher the customer loyalty
Creator
Gema Arief Pramuji1*, Agus Salim2
Source
https://dinastipub.org/DIJEFA/article/view/1971/1349
Publisher
Perbanas Jakarta
Date
20 July 2023
Contributor
Gema Arief Pramuj
Format
PDF
Language
English
Type
Text
Files
Collection
Citation
Gema Arief Pramuji1*, Agus Salim2, “The Effectof Service Quality and Facilities on Loyalty Through Satisfaction in Mekaar Syariah Financing in ButonArea PT. Permodalan Nasional Madani,” Repository Horizon University Indonesia, accessed March 13, 2025, https://repository.horizon.ac.id/items/show/5838.