PENGARUH PELAYANAN DENGAN PRINSIP-PRINSIP SYARIAH TERHADAP
KEPUASAN PASIEN UMUM RAWAT JALAN DI RUMAH SAKIT
UNIVERSITAS SEBELAS MARET SURAKARTA
Dublin Core
Title
PENGARUH PELAYANAN DENGAN PRINSIP-PRINSIP SYARIAH TERHADAP
KEPUASAN PASIEN UMUM RAWAT JALAN DI RUMAH SAKIT
UNIVERSITAS SEBELAS MARET SURAKARTA
KEPUASAN PASIEN UMUM RAWAT JALAN DI RUMAH SAKIT
UNIVERSITAS SEBELAS MARET SURAKARTA
Subject
Price, Facilities, Quality of Service, Patient Satisfaction, Universitas Sebelas
Maret Hospital.
Maret Hospital.
Description
This study aims to determine if the quality of services, prices, and facilities affect
the satisfaction of general outpatient patients at Sebelas Maret University
Hospital. The population in this study was general outpatients of Sebelas Maret
University Hospital. This research uses quantitative methods. The population in
this study was general outpatients of Sebelas Maret University Hospital. Sampling
techniques of this study using simple random sampling techniques and obtained
the number of 100. Data Collection Techniques used through questionnaires,
interviews, and documentation. Independent variables that will be studied in this
study are Service quality (X1), price (X2), and facilities (X3). The dependent
variable that will be examined in this study is patient satisfaction (Y). Data
Analysis Techniques used through Validity Test, Reliability Test, and Classic
Assumption Test. The hypothesis test in this study used Multiple Linear
Regression Analysis, t-Test, F Test (simultaneous), and Determination Coefficient
(R2). The results showed that 1) the quality of service significantly affected the
satisfaction of general outpatient patients at Sebelas Maret University Hospital,
2) the price significantly affected the satisfaction of general outpatient patients at
Sebelas Maret University Hospital, 3) the facility significantly affected the
satisfaction of general outpatient patients at Sebelas Maret University Hospital,
and 4) the quality of services, prices, and facilities jointly significantly affected
the satisfaction of general outpatient patients at Sebelas Maret University
Hospital.
the satisfaction of general outpatient patients at Sebelas Maret University
Hospital. The population in this study was general outpatients of Sebelas Maret
University Hospital. This research uses quantitative methods. The population in
this study was general outpatients of Sebelas Maret University Hospital. Sampling
techniques of this study using simple random sampling techniques and obtained
the number of 100. Data Collection Techniques used through questionnaires,
interviews, and documentation. Independent variables that will be studied in this
study are Service quality (X1), price (X2), and facilities (X3). The dependent
variable that will be examined in this study is patient satisfaction (Y). Data
Analysis Techniques used through Validity Test, Reliability Test, and Classic
Assumption Test. The hypothesis test in this study used Multiple Linear
Regression Analysis, t-Test, F Test (simultaneous), and Determination Coefficient
(R2). The results showed that 1) the quality of service significantly affected the
satisfaction of general outpatient patients at Sebelas Maret University Hospital,
2) the price significantly affected the satisfaction of general outpatient patients at
Sebelas Maret University Hospital, 3) the facility significantly affected the
satisfaction of general outpatient patients at Sebelas Maret University Hospital,
and 4) the quality of services, prices, and facilities jointly significantly affected
the satisfaction of general outpatient patients at Sebelas Maret University
Hospital.
Creator
Salsabila Aslama
Date
20 Desember 2021
Contributor
PERI IRAWAN
Format
PDF
Language
INDONESIA
Type
TEXT
Files
Collection
Citation
Salsabila Aslama, “PENGARUH PELAYANAN DENGAN PRINSIP-PRINSIP SYARIAH TERHADAP
KEPUASAN PASIEN UMUM RAWAT JALAN DI RUMAH SAKIT
UNIVERSITAS SEBELAS MARET SURAKARTA,” Repository Horizon University Indonesia, accessed April 19, 2025, https://repository.horizon.ac.id/items/show/6412.
KEPUASAN PASIEN UMUM RAWAT JALAN DI RUMAH SAKIT
UNIVERSITAS SEBELAS MARET SURAKARTA,” Repository Horizon University Indonesia, accessed April 19, 2025, https://repository.horizon.ac.id/items/show/6412.