THE IMPLEMENTATION OF WEB-BASED E-CRM IN IMPROVING CUSTOMER SATISFACTION IN SMALL AND MEDIUM ENTERPRISES

THE IMPLEMENTATION OF WEB-BASED E-CRM IN IMPROVING CUSTOMER SATISFACTION IN SMALL AND MEDIUM ENTERPRISES

usaha kecil menengah, e-CRM, e-Loyalty

To enhance the services provided to small-and medium-sized business customers. Specifically for traditional retail enterprises and small and medium firms, take advantage of information and communication technology improvements that have emerged quickly but have yet to be applied well in the lower middle-class sector. They still need help to use and gain access to modern technology. Another connected issue is the tendency of consumer numbers to vary and decline as a result of the expansion of contemporary retail firms with vast and robust networks. This study will develop an electroniccustomer relationship management (e-CRM) program that can be used to support business operations to boost sales, and that makes it simpler for small and medium-sized firms to provide services

Dhety Chusumastuti1*,Jamaluddin Majid2, Brave Angkasa Sugiarso3,Eva Desembrianita4

https://jsi.ejournal.unsri.ac.id/index.php/jsi/article/view/128/118

Sekolah Tinggi Multi Media "MMTC" Yogyakarta

Oktober 2023

Fajar bagus W

PDF

Indonesia

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