Development of Information System Classification of Community
Complaints Based on Keyword
Case Study: District Pangandaran

Development of Information System Classification of Community
Complaints Based on Keyword
Case Study: District Pangandaran

Community Complaints; Community Complaints Information System Development; Extreme Programming

The growing technology of the public complaint system requires the development to solve the problems that exist in
Pangandaran Regency. One of the problems is not applying the classification of complaints based on keywords. So that people still have
difficulty understanding the functions of government agencies correctly because there are several government agencies that have similar
functions. The development of the complaints system can minimize these errors. System development used is the Extremme
Programming method which has four frameworks including planning, design, coding and testing, using UML modeling (Unified
Modeling Language). Extreme Programming is the development of the previous method, the Agile method. For testing applications
using Black Box Testing is done only to observe the results of execution through test data and check the functional of the software. So
that the results obtained are classifiers of public complaints that are directly conveyed to the relevant agencies running well.

Cecep Muhamad Sidik Ramdania,*
, Andi Nur Rachmana

https://jurnal.unsil.ac.id/index.php/jaisi/article/view/10795/3468

Department of Information System, Universitas Siliwangi, Tasikmalaya, Indonesia

Mei 2024

Fajar bagus W

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