Analyzing the Usability of University Siliwangi Website using Jakob
Nielsen Method: Approach with User Satisfaction Surveys
Dublin Core
Title
Analyzing the Usability of University Siliwangi Website using Jakob
Nielsen Method: Approach with User Satisfaction Surveys
Nielsen Method: Approach with User Satisfaction Surveys
Subject
Jakob Nielsen; Universitas Siliwangi, University Website, User Satisfaction Surveys
Description
The implementation of websites in universities has become crucial in providing a platform that enables quick and easy access
to academic, administrative, and institutional information. University websites fall under the category of official websites, serving as
platforms created and managed by organizations, companies, or official entities to provide information, services, and interaction with
users. Universitas Siliwangi, one of the state universities in West Java, operates an official website at https://unsil.ac.id/. This website
serves as a promotional tool and information hub accessible to students, faculty, staff, and external parties interested in Universitas
Siliwangi-related information. However, the website's utilization lacks evaluation by users and usability testing. Initial observations
reveal that only a few students and high school students use this website as a source of Universitas Siliwangi-related information.
Therefore, this research aims to examine the usability and usefulness of the website for users and to promote the university. The findings
of this study will serve as the basis for university website development and benefit Universitas Siliwangi. The method used to measure
the website's usability is the Jakob Nielsen method with user satisfaction survey techniques. The results of this research indicate that
the usability of the Universitas Siliwangi website falls into the high category. With users' information needs met on the website, it is
expected that they will feel satisfied and inclined to revisit the site. Descriptive analysis shows that students give high ratings to the
usability of the Universitas Siliwangi website, although there are still some shortcomings that need to be addressed in certain aspects.
to academic, administrative, and institutional information. University websites fall under the category of official websites, serving as
platforms created and managed by organizations, companies, or official entities to provide information, services, and interaction with
users. Universitas Siliwangi, one of the state universities in West Java, operates an official website at https://unsil.ac.id/. This website
serves as a promotional tool and information hub accessible to students, faculty, staff, and external parties interested in Universitas
Siliwangi-related information. However, the website's utilization lacks evaluation by users and usability testing. Initial observations
reveal that only a few students and high school students use this website as a source of Universitas Siliwangi-related information.
Therefore, this research aims to examine the usability and usefulness of the website for users and to promote the university. The findings
of this study will serve as the basis for university website development and benefit Universitas Siliwangi. The method used to measure
the website's usability is the Jakob Nielsen method with user satisfaction survey techniques. The results of this research indicate that
the usability of the Universitas Siliwangi website falls into the high category. With users' information needs met on the website, it is
expected that they will feel satisfied and inclined to revisit the site. Descriptive analysis shows that students give high ratings to the
usability of the Universitas Siliwangi website, although there are still some shortcomings that need to be addressed in certain aspects.
Creator
Yuke Nurul Fajriania
, Eka Wahyu Hidayata
, R Reza El Akbara
, Eka Wahyu Hidayata
, R Reza El Akbara
Source
https://jurnal.unsil.ac.id/index.php/jaisi/article/view/10810/3412
Publisher
Department of informatics, Universitas Siliwangi, Tasikmalaya, 46196, Indonesia
Date
Mei 2024
Contributor
Fajar bagus W
Format
PDF
Language
English
Type
Text
Files
Collection
Citation
Yuke Nurul Fajriania
, Eka Wahyu Hidayata
, R Reza El Akbara, “Analyzing the Usability of University Siliwangi Website using Jakob
Nielsen Method: Approach with User Satisfaction Surveys,” Repository Horizon University Indonesia, accessed April 4, 2025, https://repository.horizon.ac.id/items/show/8363.
Nielsen Method: Approach with User Satisfaction Surveys,” Repository Horizon University Indonesia, accessed April 4, 2025, https://repository.horizon.ac.id/items/show/8363.