User Experience Analysis On Siliwangi University SIMAK Using
Heart Metrics Framework Based On User Background
Dublin Core
Title
User Experience Analysis On Siliwangi University SIMAK Using
Heart Metrics Framework Based On User Background
Heart Metrics Framework Based On User Background
Subject
HEART Metrics, SIMAK UNSIL, Information System, User Experience
Description
Academic Information System (SIMAK) Siliwangi University (UNSIL) is an information system developed by UPT TIK
Universitas Siliwangi. SIMAK UNSIL is the main support for the activities of the academic administration process which is required
to have informative value, be classified as an easy-to-use website, and have a good user experience. User experience can be a benchmark
for acceptance of SIMAK. This research was conducted to evaluate the user experience on SIMAK UNSIL Tasikmalaya City based on
user background and the entire cluster using the HEART Metrics Framework classified by level of usability. This study discusses the
results of user experience based on the results of questionnaire data collection distributed to 7 faculties/clusters that act as user
backgrounds with 100 respondents/clusters who are active students of Siliwangi University. Measurement of user experience using the
HEART Metrics Framework per overall cluster characteristic on Happiness 0.73 (high), Engagement 0.73 (high), Adoption 0.70 (high),
Retention 0.78 (high), and Task Success 0.70 (high). User experience based on the average background on each characteristic in each
cluster is at a criterion value of more than 0.7 (high), but in the FAPERTA cluster the average is below 0.7 except for Retention, then
in the FAI cluster the Retention characteristic has a value of 0.80 and in the FKIP cluster Retention has a value of 0.82 (very high).
Based on these results, in further improvement or development, SIMAK UNSIL can pay more attention to aspects of the different
backgrounds of its users..
Universitas Siliwangi. SIMAK UNSIL is the main support for the activities of the academic administration process which is required
to have informative value, be classified as an easy-to-use website, and have a good user experience. User experience can be a benchmark
for acceptance of SIMAK. This research was conducted to evaluate the user experience on SIMAK UNSIL Tasikmalaya City based on
user background and the entire cluster using the HEART Metrics Framework classified by level of usability. This study discusses the
results of user experience based on the results of questionnaire data collection distributed to 7 faculties/clusters that act as user
backgrounds with 100 respondents/clusters who are active students of Siliwangi University. Measurement of user experience using the
HEART Metrics Framework per overall cluster characteristic on Happiness 0.73 (high), Engagement 0.73 (high), Adoption 0.70 (high),
Retention 0.78 (high), and Task Success 0.70 (high). User experience based on the average background on each characteristic in each
cluster is at a criterion value of more than 0.7 (high), but in the FAPERTA cluster the average is below 0.7 except for Retention, then
in the FAI cluster the Retention characteristic has a value of 0.80 and in the FKIP cluster Retention has a value of 0.82 (very high).
Based on these results, in further improvement or development, SIMAK UNSIL can pay more attention to aspects of the different
backgrounds of its users..
Creator
Teddy Adhityaa
, Euis Nur Fitriani Dewib
, Muhamad Albait Nugrahac
, Euis Nur Fitriani Dewib
, Muhamad Albait Nugrahac
Source
https://jurnal.unsil.ac.id/index.php/jaisi/article/view/11085/3444
Publisher
Department of Informatics, Siliwangi University, Tasikmalaya, Indonesia
bDepartment of Information System, Siliwangi University, Tasikmalaya, Indonesia
cDepartment of Information System, University of New South Wales, Sydney, Australia
bDepartment of Information System, Siliwangi University, Tasikmalaya, Indonesia
cDepartment of Information System, University of New South Wales, Sydney, Australia
Date
Mei 2024
Contributor
Fajar bagus W
Format
PDF
Language
English
Type
Text
Files
Collection
Citation
Teddy Adhityaa
, Euis Nur Fitriani Dewib
, Muhamad Albait Nugrahac
, “User Experience Analysis On Siliwangi University SIMAK Using
Heart Metrics Framework Based On User Background,” Repository Horizon University Indonesia, accessed April 4, 2025, https://repository.horizon.ac.id/items/show/8366.
Heart Metrics Framework Based On User Background,” Repository Horizon University Indonesia, accessed April 4, 2025, https://repository.horizon.ac.id/items/show/8366.