Slacking with the Bot: Programmable Social Bot in Virtual Team Interaction
Dublin Core
Title
Slacking with the Bot: Programmable Social Bot in Virtual Team Interaction
Subject
Social Bots, Organizational Communication, Virtual Teams, Slackbot, Team Communication, Qualitative Analysis, Interaction Process Analysis
Description
Nonhuman communicators are challenging the prevailing conceptualizations of technologymediated team communication. Slackbot is a social bot that can be configured to respond to
trigger words and, thus, take part in discussions on the platform. A set of 84 bot-related communication episodes were identified from a journalistic team’s Slack messages (N ¼ 45,940) and analyzed utilizing both qualitative content analysis and interaction process analysis (IPA). This integrated mixed-methods analysis revealed novel insights into the
micro-level dynamics of human–machine communication in organizational teams. In response to Slackbot’s greetings, acclamations, work-related messages, and relational messages, we identified how the team members respond to the bot, discuss it, and summon it to appear on the platform. Further, the IPA revealed that the bot-related communication episodes are shaped by the bot’s responses toward more socioemotional and personal functions. Findings suggest that a team-configured social bot can manifest and facilitate
relational team communication.
trigger words and, thus, take part in discussions on the platform. A set of 84 bot-related communication episodes were identified from a journalistic team’s Slack messages (N ¼ 45,940) and analyzed utilizing both qualitative content analysis and interaction process analysis (IPA). This integrated mixed-methods analysis revealed novel insights into the
micro-level dynamics of human–machine communication in organizational teams. In response to Slackbot’s greetings, acclamations, work-related messages, and relational messages, we identified how the team members respond to the bot, discuss it, and summon it to appear on the platform. Further, the IPA revealed that the bot-related communication episodes are shaped by the bot’s responses toward more socioemotional and personal functions. Findings suggest that a team-configured social bot can manifest and facilitate
relational team communication.
Creator
Kaisa Laitinen , Salla-Maaria Laaksonen & Minna Koivula
Source
https://academic.oup.com/jcmc/article/26/6/343/6354842
Publisher
Oxford University Press
Date
19 August 2021
Contributor
Sri Wahyuni
Format
PDF
Language
English
Type
Text
Coverage
Journal of Computer-Mediated Communication 26 (2021)
Files
Collection
Citation
Kaisa Laitinen , Salla-Maaria Laaksonen & Minna Koivula, “Slacking with the Bot: Programmable Social Bot in Virtual Team Interaction,” Repository Horizon University Indonesia, accessed May 21, 2025, https://repository.horizon.ac.id/items/show/8717.