Enabling and constraining factors of remote informal
communication: a socio-technical systems perspective
Dublin Core
Title
Enabling and constraining factors of remote informal
communication: a socio-technical systems perspective
communication: a socio-technical systems perspective
Subject
informal communication, remote work, socio-technical system, sociomateriality, qualitative analysis.
Description
Informal interactions are vital in daily workplace communication, shaping performance, well-being, collaboration, and overall organizational
functioning. However, as the ongoing trends of remote and hybrid work present significant changes and challenges to these interactions,
supporting remote informal communication (RIC) becomes urgent. To address this pressing issue, we adopt a socio-technical systems
perspective to gain in-depth insights into the enabling and constraining factors related to RIC. Our findings of semi-structured interviews with
working adults (N1⁄433) reveal important changes and challenges related to informal communication in the remote work context. We identify
eleven interrelated socio-contextual, intrapersonal, and technological factors, culminating in a comprehensive conceptual framework of RIC.
Based on our findings, we provide practical recommendations to effectively facilitate RIC in organizations and discuss future research avenues
for understanding effective RIC in organizations.
functioning. However, as the ongoing trends of remote and hybrid work present significant changes and challenges to these interactions,
supporting remote informal communication (RIC) becomes urgent. To address this pressing issue, we adopt a socio-technical systems
perspective to gain in-depth insights into the enabling and constraining factors related to RIC. Our findings of semi-structured interviews with
working adults (N1⁄433) reveal important changes and challenges related to informal communication in the remote work context. We identify
eleven interrelated socio-contextual, intrapersonal, and technological factors, culminating in a comprehensive conceptual framework of RIC.
Based on our findings, we provide practical recommendations to effectively facilitate RIC in organizations and discuss future research avenues
for understanding effective RIC in organizations.
Creator
Vanessa Begemann 1,�, Lisa Handke2
, Nale Lehmann-Willenbrock1
, Nale Lehmann-Willenbrock1
Source
https://doi.org/10.1093/jcmc/zmae008
Publisher
Oxford University Press on behalf of International Communication Association.
Date
June 13, 2024
Contributor
PERI IRAWAN
Format
PDF
Language
ENGLISH
Type
TEXT
Files
Collection
Citation
Vanessa Begemann 1,�, Lisa Handke2
, Nale Lehmann-Willenbrock1, “Enabling and constraining factors of remote informal
communication: a socio-technical systems perspective,” Repository Horizon University Indonesia, accessed May 22, 2025, https://repository.horizon.ac.id/items/show/8785.
communication: a socio-technical systems perspective,” Repository Horizon University Indonesia, accessed May 22, 2025, https://repository.horizon.ac.id/items/show/8785.