Improving IT Assets Management with ITIL 4 Framework
Dublin Core
Title
Improving IT Assets Management with ITIL 4 Framework
Subject
ITSM; ITAM; ITIL 4; Continual Service Improvement; Service Value Chain.
Description
IT Asset Management (ITAM) is crucial for organizations as it enables efficient utilization of IT
resources, cost reduction, and risk mitigation. Horangi, a startup company, recognizes the importance of asset optimization and aims to enhance its ITAM service. To achieve this, researcher conducts research to identify a suitable framework as a solid foundation. ITIL 4, a widely adopted IT service management framework, is chosen, along with the Continual Service Improvement and Service Value Chain models. These models provide guidelines and recommendations to identify weaknesses and
improve current processes while enabling continuous improvement in response to the dynamic IT landscape. The research employs a qualitative approach, utilizing in-depth interviews, document research, and the ITIL 4 guidebook. The study aims to provide recommendations and a foundation for developing guidelines and workflows in ITAM within the company. However, a limitation of this research is not much research related to ITIL 4 in ITAM area and cannot proceed until the implementation of recommendations due to funding constraints and approval processes. To overcome this limitation, it is suggested that future research includes the implementation process to obtain more optimal evaluation results.
resources, cost reduction, and risk mitigation. Horangi, a startup company, recognizes the importance of asset optimization and aims to enhance its ITAM service. To achieve this, researcher conducts research to identify a suitable framework as a solid foundation. ITIL 4, a widely adopted IT service management framework, is chosen, along with the Continual Service Improvement and Service Value Chain models. These models provide guidelines and recommendations to identify weaknesses and
improve current processes while enabling continuous improvement in response to the dynamic IT landscape. The research employs a qualitative approach, utilizing in-depth interviews, document research, and the ITIL 4 guidebook. The study aims to provide recommendations and a foundation for developing guidelines and workflows in ITAM within the company. However, a limitation of this research is not much research related to ITIL 4 in ITAM area and cannot proceed until the implementation of recommendations due to funding constraints and approval processes. To overcome this limitation, it is suggested that future research includes the implementation process to obtain more optimal evaluation results.
Creator
Andro Harjanto, Rizal Fathoni Aji
Source
http://dx.doi.org/10.21609/jiki.v17i2.1195
Publisher
Faculty of Computer Science Universitas Indonesia
Date
2024-06-04
Contributor
Sri Wahyuni
Rights
e-ISSN : 2502-9274 printed ISSN : 2088-7051
Format
PDF
Language
English
Type
Text
Coverage
Jurnal Ilmu Komputer dan Informasi (Journal of Computer Science and Information)
Files
Collection
Citation
Andro Harjanto, Rizal Fathoni Aji, “Improving IT Assets Management with ITIL 4 Framework,” Repository Horizon University Indonesia, accessed May 22, 2025, https://repository.horizon.ac.id/items/show/8874.