Assessment of ambulance interventions; proposal of a performance measurement framework for healthcare improvement in EMS response to patient collapse

Assessment of ambulance interventions; proposal of a performance measurement framework for healthcare improvement in EMS response to patient collapse

Healthcare improvement at all levels involves systematic and continuous assessment of the system’s operations, efficiency, and effectiveness to ensure quality care. Likewise, in Emergency Medical Services; performance measurement and root cause analysis may aid in identifying the system inadequacies and address potential shortcomings by developing Key Performance Indicators. In this paper, we propose a tailored framework to supplement the performance measurement and healthcare improvement, primarily to monitor the quality of EMS operations and personnel for ambulance transfers, which results in patient collapses in ambulances.

Kamran Idris, Zainab Mubeen, Zeeshan Noor Shaikh, Aswad Latif, Shaheryar Hasan & Arshia Khan

https://link.springer.com/article/10.1186/s12873-025-01206-y

https://link.springer.com/journal/12873

12 april 2025

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