AI-mediated social support: the prospect of human–AI
collaboration
Dublin Core
Title
AI-mediated social support: the prospect of human–AI
collaboration
collaboration
Subject
AI-mediated communication, social support, human–AI collaboration, generative AI, content creation
Description
The rise of large language models (LLMs) expands opportunities for creating interpersonal messages. Building on artificial intelligent (AI)-mediated
communication (AI-MC), this study examines how people use LLM-based chatbots to generate support messages and how patterns of human–AI
collaboration shape message features and influence message evaluations of helpfulness and authenticity. We propose the process-adoption model,
categorizing message generation into four patterns: human-only, AI-only, modified-AI, and AI-guided. Results showed that AI-only and modified-AI
messages were more likely than human-only messages to include informational and emotional support, which in turn, enhanced viewers’ evaluations
of message helpfulness and authenticity. AI-guided messages were more likely to provide reciprocal self-disclosure than AI-only messages, which
enhanced perceived authenticity. Lastly, AI-guided messages were rated as more authentic than AI-only messages even after accounting for the
mediating effects of message features. These findings provide a nuanced understanding of the AI-MC spectrum, and discussions are provided about
human–AI collaboration in support provision.
communication (AI-MC), this study examines how people use LLM-based chatbots to generate support messages and how patterns of human–AI
collaboration shape message features and influence message evaluations of helpfulness and authenticity. We propose the process-adoption model,
categorizing message generation into four patterns: human-only, AI-only, modified-AI, and AI-guided. Results showed that AI-only and modified-AI
messages were more likely than human-only messages to include informational and emotional support, which in turn, enhanced viewers’ evaluations
of message helpfulness and authenticity. AI-guided messages were more likely to provide reciprocal self-disclosure than AI-only messages, which
enhanced perceived authenticity. Lastly, AI-guided messages were rated as more authentic than AI-only messages even after accounting for the
mediating effects of message features. These findings provide a nuanced understanding of the AI-MC spectrum, and discussions are provided about
human–AI collaboration in support provision.
Creator
Jingbo Meng1,� , Renwen Zhang2 , Jiaqi Qin1
, Yu-Jen Lee3
, and Yi-Chieh Lee3
, Yu-Jen Lee3
, and Yi-Chieh Lee3
Source
https://watermark02.silverchair.com/zmaf013.pdf?token=AQECAHi208BE49Ooan9kkhW_Ercy7Dm3ZL_9Cf3qfKAc485ysgAAA1MwggNPBgkqhkiG9w0BBwagggNAMIIDPAIBADCCAzUGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQMu9q3D_JiUFzuRWo6AgEQgIIDBjljYkKoPh0t_jkMRSaCBAWFe5apmvuc_w7Mra0dXJ2ZETEFObyymlU4nV-hJ8oImM3NahzV-Nh1QQ4fRhM2vKte02eCxxnKhxcZdXo_DFsCQ-8-G3o7Z9I-4n-6IzoebTWFBKsE5gLynHD34yi1grhmv7_0gqoWFhapynAIWQ1_mK9jfW3SqOrTzpqM8glUmbZotgZPh0fbTy_4WuvagBk0evzQ-M0g8bnsiWmJmwIUnm8tI1E8uykUwSIX4GyQ4TnyvoK9YjKaaJz8QDdwaIXKx9BP_FgjrKaNZ1TbWhvE4oiBz5dwzhfIAifj8mNanf_8VlmjHWDl5-mZWAx8argQ2CsXT2MfYhZifIbpuutmNicSfkPk3fVYAgG8PDHwBCQFgydstMCe4t6HCns3i9OBkuvdTtKpLdGOmAUIEQqoPkK--jcjNy1wF12CcKWYd5bFwfV8SF1NgcrpcR4CW2T0cEQ1ZT7IX2xs5IiwhXAJTwLttgKbypAcbXk9smuk5n-NzAAuodQXhlEW-TQYM40ejJG9Qj1zZzA9Z4zU4AFqlz8vJnziZj8PfQ-ciVYjEIDmxeBl8q-zmOUkDFKHjq6Q_4fUaIBYfmkVe7za3ccyaqX-sXyv3lyRxUY5-tccbz2PAsmDjVqyLaIg_BFAZ9zo7BgOchhZ0TwuMtLSwn-LXgfZPWuZSN-BfdVEsrFDiV1lcHBMffpyED0VoET0wVKZ7YvIWwzRo7yv10rdxyl8WFdavdLotHxbzNguZO99SyCR6ZHoDFxRxDnJFgayEhSf9eYpAmRboN58N5XOCL3CiUFHKq9LYuqHvsjemtvjQw0T7VjneVgjuV9xHnis3423GdlAfvVlcsbXDJP8eurovAFsfBhdwGYNqtJ3Z8E1MERACwH9Frazh-BlWeY8yolYO8HFqgt0enLhy0evYB1J_wF9Gzc49OUKCsy2OM3wtUjCDoKCZ50SzX9g2Bhfc2R2ED4-Ug_QaOweqxSYhLv8YWknkGKm9_c301NZTMz3qaXvSXt8_Q
Publisher
OXFORD ACADEMIC
Date
18 JUNE 2025
Contributor
FAJAR BAGUS W
Format
PDF
Language
ENGLISH
Type
TEXT
Files
Collection
Citation
Jingbo Meng1,� , Renwen Zhang2 , Jiaqi Qin1
, Yu-Jen Lee3
, and Yi-Chieh Lee3, “AI-mediated social support: the prospect of human–AI
collaboration,” Repository Horizon University Indonesia, accessed January 11, 2026, https://repository.horizon.ac.id/items/show/9810.
collaboration,” Repository Horizon University Indonesia, accessed January 11, 2026, https://repository.horizon.ac.id/items/show/9810.