Browse Items (31 total)
- Collection: Vol. 19, No. 6 2021
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TELKOMNIKA Telecommunication, Computing, Electronics and Control
Improved fuzzy miner algorithm for business process discovery
Return material authorization (RMA) is a process in which a company
decides to repair or replace customer’s defect product during the warranty
period. To execute RMA, both company and customer obliged to follow
standard operating procedure (SOP)…
decides to repair or replace customer’s defect product during the warranty
period. To execute RMA, both company and customer obliged to follow
standard operating procedure (SOP)…