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TELKOMNIKA Telecommunication, Computing, Electronics and Control
Improved fuzzy miner algorithm for business process discovery
Return material authorization (RMA) is a process in which a company
decides to repair or replace customer’s defect product during the warranty
period. To execute RMA, both company and customer obliged to follow
standard operating procedure (SOP)…
decides to repair or replace customer’s defect product during the warranty
period. To execute RMA, both company and customer obliged to follow
standard operating procedure (SOP)…
TELKOMNIKA Telecommunication, Computing, Electronics and Control
Time-based α+ miner for modelling business processes using temporal pattern
Business processes are implemented in an organization. When a business process is run, it generates event log. One type of event log is double timestamp event log. Double timestamp has the start and complete time of each activity executed in the…