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TELKOMNIKA Telecommunication, Computing, Electronics and Control
Sentiments analysis of customer satisfaction in public services
using K-nearest neighbors algorithm and natural language processing approach
Customer satisfaction is very important for public service providers, customer
satisfaction can be delivered with a survey application or writing criticism that
can be used to evaluate and improve service. Unfortunately, there are only a
few…
satisfaction can be delivered with a survey application or writing criticism that
can be used to evaluate and improve service. Unfortunately, there are only a
few…