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Tags: Service Recovery; Perceived Value; Behavioral Intention; Bank; Covid-19.

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Jurnal Keuangan dan Perbankan Universitas Merdeka Malang
Implementation of Service Recovery on Behavioral Intentions through Perceived Value in Banking Services During the Covid 19 Pandemic

Banking is a financial intermediary or liaison institution whose activities are aimed at collecting funds from the wider community (clients) and distributing them to people in need of funds. So that customer needs can be met, and bank growth and bank…

Tags: JURNAL NASIONAL AKUNTANSI,Repository, Repository Horizon University Indonesia, Repository Universitas Horizon Indonesia, Horizon.ac.id, Horizon University Indonesia, Universitas Horizon Indonesia, HorizonU, Repo Horizon , Service Recovery; Perceived Value; Behavioral Intention; Bank; Covid-19.

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Browse Items (1 total)

Jurnal Keuangan dan Perbankan Universitas Merdeka Malang Implementation of Service Recovery on Behavioral Intentions through Perceived Value in Banking Services During the Covid 19 Pandemic

Jurnal Keuangan dan Perbankan Universitas Merdeka Malang
Implementation of Service Recovery on Behavioral Intentions through Perceived Value in Banking Services During the Covid 19 Pandemic