Safety and Health at Work Vol. 11 Issue 1 2020
Mediating Effects of Burnout in the Association Between Emotional Labor and Turnover Intention in Korean Clinical Nurses (Original Article)
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Title
Safety and Health at Work Vol. 11 Issue 1 2020
Mediating Effects of Burnout in the Association Between Emotional Labor and Turnover Intention in Korean Clinical Nurses (Original Article)
Mediating Effects of Burnout in the Association Between Emotional Labor and Turnover Intention in Korean Clinical Nurses (Original Article)
Subject
Burnout, Clinical nurses, Emotional labor, Turnover intention
Description
Background: The current lack of the number of nurses and high nurse turnover rate leads to major
problems for the health-care system in terms of cost, patient care ability, and quality of care. Theoretically, burnout may help link emotional labor with turnover intention. The purpose of this study was to investigate the mediating effect of burnout in the association between emotional labor and turnover intention in Korean clinical nurses.
Methods: Using data collected from a sample of 606 nurses from six Korean hospitals, we conducted a
multiple regression analysis to determine the relationships among clinical nurses’ emotional labor,
burnout, and turnover intention, looking at burnout as a mediator.
Results: The results fully and partially support the mediating role of burnout in the relationship between the subfactors of emotional labor and turnover intention. In particular, burnout partially mediated the relationship between emotional disharmony and hurt, organizational surveillance and monitoring, and lack of a supportive and protective system in the organization. In addition, we found that burnout has a significant full mediation effect on the relationship between overload and conflicts in customer service
and turnover intention. Although the mediating effect of burnout was significantly associated with the demands and regulation of emotions, no significant effects on turnover intention were found.
Conclusion: To reduce nurses’ turnover, we recommend developing strategies that target both burnout and emotional labor, given that burnout fully and partially mediated the effects of emotional labor on turnover intention, and emotional labor was directly associated with turnover intention.
problems for the health-care system in terms of cost, patient care ability, and quality of care. Theoretically, burnout may help link emotional labor with turnover intention. The purpose of this study was to investigate the mediating effect of burnout in the association between emotional labor and turnover intention in Korean clinical nurses.
Methods: Using data collected from a sample of 606 nurses from six Korean hospitals, we conducted a
multiple regression analysis to determine the relationships among clinical nurses’ emotional labor,
burnout, and turnover intention, looking at burnout as a mediator.
Results: The results fully and partially support the mediating role of burnout in the relationship between the subfactors of emotional labor and turnover intention. In particular, burnout partially mediated the relationship between emotional disharmony and hurt, organizational surveillance and monitoring, and lack of a supportive and protective system in the organization. In addition, we found that burnout has a significant full mediation effect on the relationship between overload and conflicts in customer service
and turnover intention. Although the mediating effect of burnout was significantly associated with the demands and regulation of emotions, no significant effects on turnover intention were found.
Conclusion: To reduce nurses’ turnover, we recommend developing strategies that target both burnout and emotional labor, given that burnout fully and partially mediated the effects of emotional labor on turnover intention, and emotional labor was directly associated with turnover intention.
Creator
Chi-Yun Back, Dae-Sung Hyun, Da-Yee Jeung, Sei-Jin Chang
Publisher
Elsevier Korea LLC
Date
March 2020
Contributor
Sri Wahyuni
Format
PDF
Language
English
Type
Text
Coverage
Safety and Health at Work Vol. 11 Issue 1 2020
Files
Citation
Chi-Yun Back, Dae-Sung Hyun, Da-Yee Jeung, Sei-Jin Chang, “Safety and Health at Work Vol. 11 Issue 1 2020
Mediating Effects of Burnout in the Association Between Emotional Labor and Turnover Intention in Korean Clinical Nurses (Original Article),” Repository Horizon University Indonesia, accessed September 20, 2024, https://repository.horizon.ac.id/items/show/1973.
Mediating Effects of Burnout in the Association Between Emotional Labor and Turnover Intention in Korean Clinical Nurses (Original Article),” Repository Horizon University Indonesia, accessed September 20, 2024, https://repository.horizon.ac.id/items/show/1973.