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Safety and Health at Work Vol. 12 Issue 2 2021
Factors that Affect Depression and Anxiety in Service and Sales Workers Who Interact With Angry Clients (Original article)
Introduction: We evaluated depression and anxiety in service and sales workers from Korea who
interacted with angry clients to identify factors that mediated and moderated depression and anxiety in
these workers.
Methods: This was a secondary…
interacted with angry clients to identify factors that mediated and moderated depression and anxiety in
these workers.
Methods: This was a secondary…
Safety and Health at Work Vol. 11 Issue 4 2020
Organizational Climate Effects on the Relationship Between Emotional Labor and Turnover Intention in Korean Firefighters (Original Article)
Background: The purpose of this study is to examine the combined effects of organizational climate (OC)
with emotional labor (EL) on turnover intention in Korean firefighters.
Methods: The data were obtained from the study Firefighters Research:…
with emotional labor (EL) on turnover intention in Korean firefighters.
Methods: The data were obtained from the study Firefighters Research:…
Safety and Health at Work Vol. 11 Issue 1 2020
Mediating Effects of Burnout in the Association Between Emotional Labor and Turnover Intention in Korean Clinical Nurses (Original Article)
Background: The current lack of the number of nurses and high nurse turnover rate leads to major
problems for the health-care system in terms of cost, patient care ability, and quality of care. Theoretically, burnout may help link emotional labor…
problems for the health-care system in terms of cost, patient care ability, and quality of care. Theoretically, burnout may help link emotional labor…