TELKOMNIKA Telecommunication, Computing, Electronics and Control
Analysis of FAM in satisfaction of inpatient services
Dublin Core
Title
TELKOMNIKA Telecommunication, Computing, Electronics and Control
Analysis of FAM in satisfaction of inpatient services
Analysis of FAM in satisfaction of inpatient services
Subject
DSS
FAM
Patient satisfaction
FAM
Patient satisfaction
Description
Patients are the main object who must get the best service at a hospital, because
the quality of hospital services determines the recovery of a patient and the
quality of the hospital. The quality of hospital services has two components,
namely the fulfillment of predetermined quality standards and the fulfillment
of patient satisfaction. Hospitals must provide services that focus on patient
satisfaction. Improving the quality of health services can be started by
evaluating each element that plays a role in shaping patient satisfaction. The
application of evaluation measures to patient care in each hospital is needed as
an increase in the quality of service to patients. The analysis of the fuzzy
associate memory method has the closeness of human reasoning to get
solutions to various problems so that they are easy to apply and understand.
Utilization of decision support system (DSS) analysis with fuzzy associate
memory method can be used as an evaluation of the perception of each
consumer complaint to measure the level of patient satisfaction.
the quality of hospital services determines the recovery of a patient and the
quality of the hospital. The quality of hospital services has two components,
namely the fulfillment of predetermined quality standards and the fulfillment
of patient satisfaction. Hospitals must provide services that focus on patient
satisfaction. Improving the quality of health services can be started by
evaluating each element that plays a role in shaping patient satisfaction. The
application of evaluation measures to patient care in each hospital is needed as
an increase in the quality of service to patients. The analysis of the fuzzy
associate memory method has the closeness of human reasoning to get
solutions to various problems so that they are easy to apply and understand.
Utilization of decision support system (DSS) analysis with fuzzy associate
memory method can be used as an evaluation of the perception of each
consumer complaint to measure the level of patient satisfaction.
Creator
Muhammad Sabir Ramadhan, Nizwardi Jalinus, Refdinal, Marsono, Yohanni Syahra, Asyahri Hadi Nasyuha, Buyung Solihin Hasugian, Erika Fahmi Ginting, Masyuni Hutasuhut
Source
http://journal.uad.ac.id/index.php/TELKOMNIKA
Date
Jun 28, 2021
Contributor
peri irawan
Format
pdf
Language
english
Type
text
Files
Collection
Citation
Muhammad Sabir Ramadhan, Nizwardi Jalinus, Refdinal, Marsono, Yohanni Syahra, Asyahri Hadi Nasyuha, Buyung Solihin Hasugian, Erika Fahmi Ginting, Masyuni Hutasuhut, “TELKOMNIKA Telecommunication, Computing, Electronics and Control
Analysis of FAM in satisfaction of inpatient services,” Repository Horizon University Indonesia, accessed November 21, 2024, https://repository.horizon.ac.id/items/show/4273.
Analysis of FAM in satisfaction of inpatient services,” Repository Horizon University Indonesia, accessed November 21, 2024, https://repository.horizon.ac.id/items/show/4273.