Measurement of Perceived Importance and Urgency of Email: An Employees’ Perspective
Dublin Core
Title
Measurement of Perceived Importance and Urgency of Email: An Employees’ Perspective
Subject
Measures, Important, Urgent, Email, Act Frequency Approach, Well-being
Description
This article was motivated by the lack of research, and research instruments, informing academics and practitioners on the email factors used by knowledge workers when triaging their email.
This article reports on the development and validation of two measures that categorize the types of emails employees send/receive into two different constructs based on the perceived importance and importance and urgency. The measures were developed using Buss and Craik’s Act Frequency Approach. Analysis determined that our six-item important email and our eight-item
important and urgent email scales were both reliable and valid measures of the constructs.
Construct validity was demonstrated by embedding our measures in a nomological network linking email demands to employee well-being. The measures were found to be significant predictors
of work-role overload, even when the more traditional measures used to quantify the demands
imposed on employees by email were taken into account
This article reports on the development and validation of two measures that categorize the types of emails employees send/receive into two different constructs based on the perceived importance and importance and urgency. The measures were developed using Buss and Craik’s Act Frequency Approach. Analysis determined that our six-item important email and our eight-item
important and urgent email scales were both reliable and valid measures of the constructs.
Construct validity was demonstrated by embedding our measures in a nomological network linking email demands to employee well-being. The measures were found to be significant predictors
of work-role overload, even when the more traditional measures used to quantify the demands
imposed on employees by email were taken into account
Creator
Andre Lanctot & Linda Duxbury
Source
https://academic.oup.com/jcmc/article/27/2/zmac001/6548841
Publisher
Oxford University Press
Date
13 January 2022
Contributor
Sri Wahyuni
Format
PDF
Language
English
Type
Text
Coverage
Journal of Computer-Mediated Communication 00 (2022)
Files
Collection
Citation
Andre Lanctot & Linda Duxbury, “Measurement of Perceived Importance and Urgency of Email: An Employees’ Perspective,” Repository Horizon University Indonesia, accessed October 31, 2025, https://repository.horizon.ac.id/items/show/8735.