Browse Items (15 total)

Building on recent research that challenges the notion that norm violations in online discussions are inherently detrimental, this study relies on a

distinction between incivil and intolerant user comments and investigates how online users…

This study focuses on work-life interrelationships for community health workers (CHWs) during the COVID-19 pandemic. CHWs serve as liaisons
between marginalized communities and health and human service organizations to facilitate access to services.…

Global workers have long contended with the challenges of working across geographical, temporal, and cultural boundaries enabled by communi-
cation technologies. However, the global work research has rarely intersected with the literature on…

Theories and research in human–machine communication (HMC) suggest that machines, when replacing humans as communication partners,
change the processes and outcomes of communication. With artificial intelligence (AI) increasingly used to interview…

How credulous are we when engaging information on social media? Addressing this question, this article aims to understand how individuals’ ep-
istemic vigilance, a set of cognitive mechanisms that comprise our system of precaution in social…

Cross-cutting discussion is the foundation of deliberative democracy. However, previous research has reported inconsistent results regarding
the effects of exposure to dissimilar perspectives on political polarization. This study aims to extend the…

The future of work will be measured. The increasing and widespread adoption of analytics, the use of digital inputs and outputs to inform organi-
zational decision making, makes the communication of data central to organizing. This article applies…

The future of work increasingly focuses on the collection and analysis of worker data to monitor communication, ensure productivity, reduce se-
curity threats, and assist in decision-making. The COVID-19 pandemic increased employer reliance on these…

This article explores platform workers’ strategies for producing sustainable, quality services within platform structures that simultaneously over-
and under-determine their work. We present findings from interviews with U.S.-based mental health…

Online innovation competitions are ecosystems where institutions source numerous solutions from knowledge workers through a platform
intermediary. By considering how an individual competitor’s performance varies based on their social positioning in…