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THE INFLUENCE OF ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT ON CUSTOMER SATISFACTION THROUGH LOYALTY AS AN INTERVENING VARIABLE AMONG GENERATION Z
This study aims to examine the influence of Electronic Customer Relationship Management (E-CRM) on customer satisfaction, with customer loyalty as a mediating variable among Generation Z. The method used is Partial Least Squares Structural Equation…
E-COMMERCE; THE NEW PHENOMENON AND HOW TO BE SUCCED IN MARKETPLACE
This study aims to measure the factors that influence the satisfaction of Brodo e-commerce web users. The growth of e-commerce is also in line with the rapid use of the internet over the last 10 years. Brodo is one of the local businesses that was…
EFFECTS OF SERVICE QUALITY AND PHYSICAL ENVIRONMENT ON PATIENT SATISFACTION OF DARUSYIFA MULIA KARANG TENGAH CLINIC IN LEBAK BULUS.
This study aims to find out how service quality, patient satisfaction and physical environment affect patient satisfaction, and how service quality and physical environment affect patient satisfaction. and impact on patient satisfaction. These are…
Compliance with base erosion and profit shifting action 13: Insights from tax consultants and tax officials
To combat firms exploiting transfer pricing as a tool for tax avoidance, the Organisation for Economic Cooperation and Development (OECD) introduced the Base Erosion and Profit Shifting Action 13 (BEPS 13),
enhancing tax transparency and the…
enhancing tax transparency and the…
A systematic literature review of the Pay-What-You-Want pricing under PRISMA protocol
This study aims to systematically examine the Pay-What-You-Want (PWYW) pricing model, which has become increasingly popular among innovative strategies. The PWYW model offers an unconventional approach by giving consumers the power to determine the…
Quality of life in cities: An outcome and a resource?
This study contributes to the improvement of the knowledge about quality of life (QoL) in cities, deepening not only in its antecedents, but also in its outcomes, under the theoretical approach of the resource-based view. On the one hand, we…
ClosingGap: Driving social change in gender equality
This study examines the ClosinGap association as a business platform that promotes social change, particularly in advancing Spanish companies’ commitment to gender equality within an institutional theory framework. Through a content analysis of 15…
Observing the COVID-19 pandemic SOPs and sales performance: Evidence
from Khyber Pakhtunkhwa, Pakistan
The quick emergence of the COVID-19 pandemic has shaken the foundations of the world’s economy. Notably, women entrepreneurs were significantly in danger of income and sales due to the COVID-19 pandemic, which has had significant economic and social…