Browse Items (11 total)
- Collection: Volume 29, Issue 1
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Institutions and business customer experience: the role of interfunctional coordination and service co-design
This paper contributes to a better understanding of the complex phenomenon of institutions and the moderation of the main antecedents of business customer experience. Following a combination of literature review and three fieldworks, the main…
Evaluation of non-financial information and its contribution to advancing the sustainable development goals within the Spanish banking sector
Non-financial information and its contribution to the achievement of each Sustainable Development Goal (SDG) are assuming great relevance in the business world, in which it is not enough to be economically sustainable without also being sustainable…
A new rating of sustainability based on the Morningstar Sustainability Rating
Nowadays, investors seek beyond the financial performance of their investments, including Environmental, Social, and Governance (ESG) criteria in the decision-making process. To this effect, there are currently suppliers who offer different…
Reputation, return and risk: A new approach
Corporate reputation has deserved attention in recent years from firms and researchers given its impact on creating a competitive advantage and on keeping a sustained superior performance. However, the impact of corporate reputation on risk, in…
Women leading the audit process and audit fees: A European study
This study investigates if a gender effect exists on the audit fees associated with the presence of women in roles closely related to the audit process. The analysis is based on the largest European corporations studied between 2016 and 2018. The…
Do stress and anxiety influence users’ intention to make restaurant reservations through mobile apps?
Today, people live in the age of new diseases, such as stress and anxiety, and these diseases can affect users’ decision making regarding different products and services. Another important variable that can affect decision making is the use of mobile…
The influence of evolution of the environment on export in family firms
The purpose of this article is to analyze the evolution of the domestic market—recessive, stable, and expansive—on export volume in family firms. Although globalization has hastened family firms toward internationalization, little is known of the…
Managing relationships between tourism companies and their suppliers: An approach beyond classical variables
This paper addresses the study of the antecedents and consequences of satisfaction of a company with its main supplier from different variables highlighted in the literature. Specifically, the objective is to analyse
the effect of trust, commitment…
the effect of trust, commitment…
The roles of competition on innovation efficiency and firm performance: Evidence from the Chinese manufacturing industry
Firms, especially Chinese manufacturing firms, invest significant resources in innovation activities to sustain their position in the intensifying competitive environment. However, innovation efficiency has led to growing concerns due to the rapid…